VIP Relationship Manager

About the Company

OKX is a leading crypto exchange and the developer of OKX Wallet, providing millions of users access to crypto trading and decentralized applications. The company is driven by core principles of putting the team before the individual, doing the right thing, and getting things done.

Responsibilities

• Serve as a key point of contact for a portfolio of actively trading VIP clients
• Proactively identify and prospect new VIP-tier clients through outreach and events
• Build and maintain strong client relationships through consistent communication
• Guide clients through the product suite, VIP tier structure, and fee benefits
• Drive VIP upgrades and upsell relevant product configurations to grow revenue
• Collaborate with Product, Engineering, and Marketing teams to relay client feedback
• Participate in regional online and offline events and business development activities
• Monitor competitor activity and market trends
• Operate in compliance with company guidelines and regulatory requirements

Requirements

• 1–3 years of experience in sales, business development, or account management
• Experience in crypto, finance, FX, or a related field is ideal
• Strong hunger for sales, including outreach, pitching, and closing
• Basic understanding of trading products and familiarity with crypto exchanges
• Strong interpersonal and communication skills
• Ability to manage multiple client relationships and tasks simultaneously
• Proficiency in tracking pipelines and analyzing client activity data
• Willingness to travel across CIS, MENA, SEA, or other regions
• Native Russian and fluency in English are required

Preferred Qualifications

• Familiarity with derivatives and crypto exchange platforms