Virtual Assistant - Customer Service

Responsibilities

• Respond to customer inquiries via phone, email, chat, and SMS
• Resolve customer concerns and provide solutions
• Escalate complex issues when necessary
• Maintain accurate customer records in CRM systems
• Follow up with customers as needed
• Assist with order tracking, account updates, and general support requests
• Coordinate appointments and scheduling activities
• Assist with dispatch-related tasks, including scheduling service appointments and coordinating with field teams
• Ensure a positive customer experience throughout all interactions

Requirements

• Fluent English (written and spoken)
• Previous customer service experience
• Experience in remote customer support
• Experience with phone-based support
• Experience with ticketing systems
• Experience in dispatch, appointment scheduling, or service coordination
• Strong communication and problem-solving skills
• Ability to handle difficult conversations professionally
• Experience using CRM systems
• Strong attention to detail

Benefits

• Work from home
• Payment in dollars per working hour (40-hour week)
• Starting salary of USD $1,200/month, increasing to USD $1,500/month after 90 days based on performance
• Professional development opportunities
• Referral bonus of $50 upon successful hire