Virtual Care Advocacy, Tier 1 (January Cohort)
Included Health
WorldwideFully remoteFull TimeEntry LevelHealthcare & Telemedicine
Posted 4 hours ago4h agoApply link checked 4 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 4 hours ago · apply link checked 4 hours ago
About the role
Responsibilities
- Serve as the first point of contact for members via phone and messaging channels
- Help members navigate the app and answer healthcare questions
- Connect members to services based on Health Plan or Client package types
- Resolve member needs at first touch whenever possible
- Gather accurate information and document interactions clearly
- Manage account troubleshooting, scheduling support, and eligibility/coverage inquiries
- Handle provider documentation, prescription, lab, imaging, and referral status inquiries
- Identify and execute appropriate handoff flows to Technical Support or downstream teams
Requirements
- Ability to function as the 'front desk' for virtual care
- Proficiency in managing multi-channel member communications
- Strong troubleshooting skills for accounts and coverage
- Ability to document member interactions accurately
What we look for
- Ability to handle phone and messaging channels
- Account troubleshooting skills
- Scheduling support experience
- Eligibility and coverage troubleshooting
- Clear documentation skills
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Included Health
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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