Visa Communication Specialist

Responsibilities

• Providing clients and professional partners with visa related information in line with organizational timeframes and guidelines
• Issuing quotes and providing visa related documentation to clients and professional partners
• Monitoring and updating the CRM system regularly when managing a portfolio of work
• Accurately analyzing the content of all documentation such as passports, application forms, etc.
• Responding to all partners' and clients' emails and queries on a range of scenarios faced by visa applicants
• Updating the concerned Client Engagement Managers on Visa Status
• Escalating all Visa Stamping, Visa Applications, Salary Certificates, Salary Amendments etc. to Visa Processing Specialist for appropriate actions
• Escalating any Visa query delays or complex Visa problems to the Key User – Visa or Operations Manager for resolution
• Delivering exceptional levels of customer service, ensuring IFZA's reputation and integrity is maintained
• Fostering long lasting business relationship with clients and professional partners
• Handling complaints and finding optimal solutions to ensure clients' happiness and retention
• Operating closely with sales, finance, and licensing departments
• Performing other job-related duties as assigned by Management

Requirements

• Full English proficiency is required
• Additional spoken languages are a plus
• Intermediate computer literacy is required e.g., MS Office
• Excellent customer service skills with the ability to communicate effectively on phone calls, emails, and during sporadic face-to-face interactions
• Strong attention to details
• Industry knowledge relating to visa processing, amendments, cancellations, and immigration processes is advantageous but not mandatory
• Tertiary education in Business Administration, Commerce, or other relevant subjects OR equivalent in industry experience
• Customer Service and Client Relationship Management experience is advantageous

Benefits

• International team (over 60 nationalities)
• 24 working annual leave days
• Annual flight home
• Life insurance plan
• Medical insurance plan (with the option to upgrade at your own cost)