VP, Client Service Engineering - Entity Onboarding & Activation

Responsibilities

• Lead redesign of client service journeys to be client-centric, efficient and risk-controlled
• Drive end-to-end process optimization and automation initiatives
• Ensure delivery and scalability of redesigned service journeys across cross-functional teams
• Monitor and report progress on KPIs across CX, scalability and risk
• Engage stakeholders across business domains to align service priorities and drive change
• Identify continuous improvement and innovation opportunities, including piloting AI and automation
• Provide updates and presentation materials to senior management and executive committees
• Lead a small team of 1-2 analysts

Requirements

• Proven leadership in client service engineering and transformation within financial services or large corporates
• Strong cross-functional collaboration and stakeholder influence
• Excellent analytical and problem-solving skills
• Strong communication and stakeholder messaging skills
• Track record of tangible operational performance improvements
• Team management experience in agile and conventional setups
• Banking domain, regulatory compliance and digital solutions knowledge
• Bachelor's degree in business administration, finance, operations management or related field
• 10-15 years of experience in financial services, consultancy or business transformation, half or more in executive or consulting roles

Preferred Qualifications

• MBA or advanced degree
• Certifications in PMP, Prince2, LEAN, change management, Agile or AI

About the Company

• First Abu Dhabi Bank is the largest bank in the UAE and one of the world's largest and safest financial institutions.