VP of Client Relationships

Responsibilities

• Lead, coach, and develop a team of Customer Success Managers and Strategic Account Managers
• Own GRR and NRR for the strategic account portfolio and carry an expansion quota
• Own contract renewals, including forecasting, pricing, terms, and negotiation
• Serve as executive sponsor for the largest enterprise accounts
• Lead Customer Business Reviews, Steering Committees, and roadmap sessions
• Own account planning and customer health management across the portfolio
• Lead escalations and recovery plans for Business-at-Risk accounts

Requirements

• 12+ years in enterprise software sales, customer success, or key account management
• 5+ years leading managers or matrixed enterprise account teams
• Track record of meeting GRR/NRR and expansion quota targets
• Experience steering Tier 1 SaaS or cloud deployments
• Executive presence and experience influencing C-suite decisions
• Financial data literacy with SaaS metrics and forecasting
• Willingness to travel 30-50%

Preferred Qualifications

• Experience selling into higher education, healthcare, or research organizations
• Proficiency with Salesforce and modern sales methodologies
• MBA or equivalent advanced degree
• Certifications such as MEDDPICC, PMP, or Workday Deployment Methodologies

Benefits

• Medical benefits with PPO and HSA options
• Vision, dental, and short-term disability fully covered
• Unlimited PTO, holidays, and flexible schedule
• Remote work stipend
• Paid parental leave
• 401k with employer matching
• Quarterly wellness reimbursement

About the Company

Cayuse provides technology and services that empower organizations to conduct globally connected research. The company emphasizes customer success, employee focus, and industry-leading solutions.