ZenDesk Admin
VALCE T@lent Solutions
WorldwideFully remoteFull TimeMid LevelInformation Technology
Posted 5 hours ago5h agoApply link checked 3 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 5 hours ago · apply link checked 3 hours ago
About the role
Responsibilities
- Configure and manage Zendesk settings and integrations
- Develop and maintain views, triggers, automations and macros
- Oversee Zendesk upgrades, testing and feature rollout
- Train agents and educate staff on Zendesk best practices
- Create technical documentation and training materials
- Design reports and dashboards for support metrics and KPIs
- Implement SLAs, ticket workflows and escalation procedures with support leadership
- Integrate Zendesk with telephony, chat and other platforms
- Ensure data privacy and security compliance within Zendesk
- Troubleshoot and resolve Zendesk-related issues
Requirements
- Hands-on Zendesk administration experience
- Experience integrating Zendesk Talk or other telephony systems
- Experience integrating Zendesk Chat or other messaging tools
- Advanced English
What we look for
- Hands-on Zendesk administration experience
- Experience integrating Zendesk Talk or other telephony systems
- Experience integrating Zendesk Chat or other messaging tools
- Advanced English
CRMAutomationCustomer ServiceZendeskDocumentationTroubleshootingTelephonyReporting
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VALCE T@lent Solutions
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesZenDesk AdminVALCE T@lent Solutions · free account, 30 seconds