Partner Success Associate - 1433

Responsibilities

• Assist 1099 service partners with onboarding and account management
• Monitor service dashboards and proactively reach out for real-time support
• Respond to delivery partner inquiries via phone, email, and text using Gladly
• Cross-reference internal data to make decisions on account status
• Relay operational issues to local warehouse teams and operations managers
• Troubleshoot technical problems and deliver clear solutions
• Identify patterns in communications to provide actionable feedback for process enhancement

Requirements

• Strong critical thinking, analytical, and communication skills in English
• High level of comfort with smartphone applications (iOS and Android)
• Ability to learn web-based user support applications quickly
• Dependability, punctuality, and strong time management
• Flexibility to work weekends
• Undergraduate or equivalent degree preferred

Preferred Qualifications

• Bilingual proficiency in Spanish

About the Company

Fetch is a venture-backed company redefining multifamily living through core services including Package Delivery, Valet Trash, Fetch Market, and Fetch Storage, combining logistics, technology, and hospitality.