Customer Support Specialist

Description Lodgify is leading the vacation rental industry with innovative software, having raised $30M. The platform empowers property owners and managers to manage and market their rental businesses online. The team is looking for a Customer Support Specialist to help users by responding quickly to customer support requests, troubleshooting, and guiding them on how to make the most of Lodgify.

Responsibilities

• Provide information and advice to solve issues.
• Respond to requests for assistance via email or telephone.
• Maintain client relationships through product support.
• Troubleshoot technical issues.
• Report customer feedback/issues.

Requirements

• Outstanding communication skills in English and French OR German.
• Passion for creating the best customer experience.
• Organized and able to handle multiple inquiries.
• Familiar with cloud-based applications.

Benefits

• Work from home.
• Salary in EUR.
• Great culture & working environment.
• Travel to team-building events in Barcelona.
• Opportunities for growth and development.

About the Company Lodgify is a fast-growing company with an international team of over 350 people from more than 60 different nationalities, based in sunny Barcelona.