Lodgify

Customer Support Specialist

Lodgify

Posted: a month ago
Information Technology Full Time Completely Remote

Description Lodgify is leading the vacation rental industry with innovative software, having raised $30M. The platform empowers property owners and managers to manage and market their rental businesses online. The team is looking for a Customer Support Specialist to help users by responding quickly to customer support requests, troubleshooting, and guiding them on how to make the most of Lodgify.

Responsibilities

  • Provide information and advice to solve issues.
  • Respond to requests for assistance via email or telephone.
  • Maintain client relationships through product support.
  • Troubleshoot technical issues.
  • Report customer feedback/issues.

Requirements

  • Outstanding communication skills in English and French OR German.
  • Passion for creating the best customer experience.
  • Organized and able to handle multiple inquiries.
  • Familiar with cloud-based applications.

Benefits

  • Work from home.
  • Salary in EUR.
  • Great culture & working environment.
  • Travel to team-building events in Barcelona.
  • Opportunities for growth and development.

About the Company Lodgify is a fast-growing company with an international team of over 350 people from more than 60 different nationalities, based in sunny Barcelona.