BDR Operations Manager

Responsibilities

• Own and administer BDR platforms (e.g., Outreach, ZoomInfo, Lusha, LinkedIn Sales Navigator), including integrations with Microsoft Dynamics 365 to ensure data accuracy, efficiency, and usability.
• Continuously optimize the BDR tech stack, recommending and implementing modern tools and emerging technologies (e.g., AI-powered personalization/enrichment) to improve performance.
• Design and refine scalable prospecting workflows and cadences to ensure BDRs have timely, accurate, and relevant data.
• Develop and maintain training, onboarding, and tool documentation in collaboration with Revenue Enablement.
• Own BDR performance reporting and dashboards; deliver actionable insights on activity, conversion rates, and campaign effectiveness.
• Identify and communicate productivity blockers and opportunities for optimization.
• Collaborate cross-functionally with Sales, Marketing, Enablement, and Revenue Operations for GTM execution, territory planning, and tool usage.

Requirements

• 4+ years of experience in Sales/BDR Operations or as a BDR/SDR with deep tool fluency
• Strong admin-level experience with Outreach
• Hands-on experience with Lusha, LinkedIn Sales Navigator, and ZoomInfo
• Familiarity with Microsoft Dynamics 365 CRM (or a comparable CRM platform)
• Willingness to work hybrid from the Dubai office (3 days in office)
• Proven ability to manage cross-functional projects and improve processes
• Strong communication, documentation, and training skills

Preferred Qualifications

• Experience integrating sales tools with CRMs and marketing platforms
• Knowledge of lead routing, data enrichment, and territory assignment best practices
• Basic understanding of sales analytics and pipeline metrics

Benefits

• Hybrid work setup from Dubai (3 days in-office, rest remote)

About the Company

At Sana Commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. Sana Commerce is a leading e-commerce SaaS platform for manufacturers, distributors, and wholesalers, designed to help businesses build lasting customer relationships. Founded in 2007, we’re a fast-growing company with a collaborative culture that empowers employees to take ownership of their careers. Our values include championing success, supercharging our customers, supporting growth and learning, and being bold together. Join us and make a difference in the B2B commerce world.