Customer Success Manager (Client Services & Onboarding)
Etraveli Group (Tripstack)
Customer Success Manager
Employment Type
Full Time
Location
Dubai
Experience
Mid Level
Job Listing No Longer Available
This job posting is no longer accepting applications. It may be more than 30 days old or the position has been filled.
Requirements
Required Skills
Job Description
Responsibilities
- Lead and manage the end-to-end onboarding journey for new B2B customers, ensuring smooth transition from sales to live operation
- Coordinate technical, product, and service teams to deliver, configure and implement customer requirements on schedule
- Serve as the escalation point for client issues and drive cross-functional resolution
- Act as the internal "voice of the customer", advocating for client needs and managing expectations
- Maintain detailed project plans and documentation for all onboarding activities
- Schedule and run internal and external meetings; prepare agendas, follow-ups and action items
- Monitor customer KPIs and health to identify risks and opportunities early
- Prepare regular performance overviews and business reviews (monthly/quarterly) to demonstrate value and ROI
- Identify and highlight product features or roadmap changes informed by customer feedback
- Facilitate introductions to sales/account teams for expansion opportunities (no negotiation/closing responsibility)
Requirements
- 3-5+ years experience
- Customer-first mindset
- Project management
- Data analysis
- Executive communication
- SaaS / B2B experience
Preferred Qualifications
- Experience with Customer Success platforms and CRM systems
- Background in technical implementation, onboarding, or client training
- Experience in the travel / flight industry (significant plus)
Benefits
- Opportunity to work with a growing, high-calibre global team and a culture that values professionalism and growth
- Inclusive, equal-opportunity employer committed to diversity and accessibility; accommodations available during recruitment
- Collaborative environment where contributions help shape product roadmap and client outcomes
About the Company
Tripstack is a B2B "Flights as a Service" provider and gateway into Etraveli Group’s flight technology platform. Tripstack connects global flight content, virtual interlining and a suite of services (payments, fraud prevention, pricing and support) via a simple API, enabling partners to create flexible itineraries. Tripstack is part of Etraveli Group, a world-leading flight technology company serving millions of travelers across multiple markets with major offices globally.
How to Apply
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