Customer Success Manager (Hybrid in Abu Dhabi)

About the Company: Momos is a rapidly growing company headquartered in Singapore and San Diego. Our mission is to help food and beverage, retail, and other multi-location businesses drive their entire customer lifecycle, all powered by AI.

Responsibilities:

• Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
• Conduct regular check-in meetings, business reviews, and training sessions to ensure alignment, address concerns, and drive adoption and satisfaction.
• Develop an extensive understanding of our software, including its features, functionalities, and setup processes.
• Conduct thorough investigations and troubleshooting to resolve client issues promptly.
• Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.
• Serve as an advocate for clients within the organization, championing their needs and feedback to drive product enhancements and improvements.
• Collaborate effectively with internal teams such as Sales, Product, Delivery, and Support to ensure seamless implementation, onboarding, and ongoing support for clients.

Requirements:

• 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
• Fluent communication in English and Arabic.
• Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Excellent interpersonal skills, maintaining a positive demeanour and outstanding communication abilities.
• Ability to work independently and remotely, managing multiple tasks and priorities with ease.
• Familiarity with CRM software and other relevant tools.

Benefits:

• Competitive salary and bonus scheme
• Private medical insurance
• Paid time off and a flexible working culture
• Opportunities for rapid career advancement
• A dynamic and inclusive company culture
• Access to the latest technology and tools for personal development
• Comprehensive onboarding program for new employees
• Employee recognition programs for outstanding performance