Customer Success Manager (Resident Engineer)

Responsibilities

• Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams.
• Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value.
• Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data.
• Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations.
• Customer Advocacy - Gather Customer's feedback about products, their use-cases channel them effectively to drive product capabilities.
• Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution.

Additional Responsibilities:

• Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues.
• Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer.

Requirements

• B.S. in Computer Science or an equivalent engineering degree
• 10+ years of experience working with Enterprise software solutions, startup experience desirable
• 5+ yrs of Linux Scripting Experience
• Database/SQL skills are a must
• Experience in programming languages like Python and Java
• 3-5 years of Helm deployments with good expertise of the technology
• Experience with AWS tooling
• 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise customers
• Self-motivated, strong problem-solving skills with good business acumen
• Domain expertise in Mobility & Security is highly desirable
• Ability to travel

About the Company

Zimperium® is a global leader in enterprise mobile security, providing a comprehensive mobile threat defense system. They protect against device, network, phishing, and application attacks using a machine learning-based engine. Founded under the premise that the then-current state of mobile security was inadequate, Zimperium's solutions are now trusted by enterprises for on-device and real-time protection.