S

Customer Success Manager

Sift

Posted a year ago

Employment Type

Full Time

Location

Dubai

Experience

Senior

Job Listing No Longer Available

This job posting is no longer accepting applications. It may be more than 30 days old or the position has been filled.

Required Skills

Digital TrustSafety SolutionsCustomer Success

Job Description

Description

The Customer Success Management team at Sift is seeking a Customer Success Manager to drive the adoption of Sift’s Digital Trust & Safety solutions. This role involves understanding customer business challenges, demonstrating the value Sift provides, being a product expert, and acting as a customer advocate.

Responsibilities

  • Understand the customer’s business challenges.
  • Demonstrate the value Sift is providing through strategic business reviews.
  • Build and maintain a deep understanding of Sift’s product offerings.
  • Represent customers internally and drive value realization.

Requirements

  • Minimum 5 years experience in a Customer Success Manager role or similar.
  • Strong business acumen and customer-facing communication skills.
  • Ability to work effectively in teams across multiple projects.

Preferred Qualifications

  • Experience in the fraud/payments ecosystem.
  • Experience owning a book of business and running strategic business reviews.

Benefits

  • Lifestyle Wallet: 140 GBP per month for various categories.
  • Learning & Development Wallet: 1,000 GBP per year.
  • Pension plan through NEST with a 3% employer match contribution.

About the Company

Sift is the AI-powered fraud platform securing digital trust for leading global businesses. We are committed to building a diverse, equitable, and inclusive workplace.

How to Apply

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