Customer Success Manager

Description

The Customer Success Management team at Sift is seeking a Customer Success Manager to drive the adoption of Sift’s Digital Trust & Safety solutions. This role involves understanding customer business challenges, demonstrating the value Sift provides, being a product expert, and acting as a customer advocate.

Responsibilities

• Understand the customer’s business challenges.
• Demonstrate the value Sift is providing through strategic business reviews.
• Build and maintain a deep understanding of Sift’s product offerings.
• Represent customers internally and drive value realization.

Requirements

• Minimum 5 years experience in a Customer Success Manager role or similar.
• Strong business acumen and customer-facing communication skills.
• Ability to work effectively in teams across multiple projects.

Preferred Qualifications

• Experience in the fraud/payments ecosystem.
• Experience owning a book of business and running strategic business reviews.

Benefits

• Lifestyle Wallet: 140 GBP per month for various categories.
• Learning & Development Wallet: 1,000 GBP per year.
• Pension plan through NEST with a 3% employer match contribution.

About the Company

Sift is the AI-powered fraud platform securing digital trust for leading global businesses. We are committed to building a diverse, equitable, and inclusive workplace.