Digital & Media Manager - Middle East

Responsibilities

• Lead and optimize Charlotte Tilbury’s e-commerce presence in the Middle East to drive sales and improve user experience in line with luxury standards.
• Develop and execute data-driven, full-funnel media strategies with agencies to reach, engage, and convert the target audience across channels (including paid social and search).
• Create and implement targeted CRM campaigns to retain and excite customers; leverage data and insights for personalized communications and loyalty.
• Review campaign and media performance, using insights to continually refine future media and CRM strategies for better engagement and ROI.
• Ensure a fully integrated customer journey across e-commerce, CRM, and paid media, driving acquisition, retention, and overall growth.
• Analyze platform and campaign metrics, using data to fuel decisions and growth in both acquisition and retention.
• Collaborate with Marketing, PR, Social, and Global teams to unify media and content across all touchpoints.
• Contribute to budget forecasting and campaign optimization to meet/exceed sales targets.

Requirements

• Extensive experience managing e-commerce, CRM, and paid media campaigns; preferably in beauty, luxury, fashion, or retail
• Deep understanding of the Middle East market, media trends, consumer behavior, and digital touchpoints
• Data-driven and results-oriented; skilled in analyzing performance metrics and driving optimization
• Creative and strategic thinker comfortable with both execution and innovation
• Proactive self-starter with a growth mindset
• Strong cross-functional collaboration skills
• Highly organized and detail-oriented; able to manage multiple projects and meet deadlines
• Fluent in English (written and verbal); Arabic a plus (not essential)

Preferred Qualifications

• Previous experience in beauty, luxury, or retail industries
• Arabic language skills

Benefits

• Values-driven, high-growth journey empowering everyone to be their best
• Hybrid work model with flexibility
• Inclusive parental leave for all parents and carers
• Generous product discount and gifting
• A culture that celebrates diversity of backgrounds, cultures, voices, and perspectives

About the Company

Our Story: With over 27 magical years in the beauty industry, Charlotte Tilbury MBE – the world’s No.1 makeup artist – launched her iconic beauty company in September 2013 to record-breaking results and critical acclaim. The award-winning collection is adored by supermodels, starlets, entrepreneurs, and icons, making it one of the fastest-growing global beauty companies. At Charlotte Tilbury Beauty, we love what we do and strive to be the best. Join our team of limitless thinkers and rule breakers and help make beauty dreams come true all around the world!

We can’t wait to hear from you!