Guest Service Center Agent

Responsibilities

• Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
• Maintain complete knowledge of the hotel product, including room types, rates, features, facilities, food and beverage outlets, spa promotions, and other properties.
• Take personal responsibility for service delivery and attitude, ensuring the highest standard at all times.
• Ensure all issues related to guest satisfaction are resolved and follow-up is completed promptly.
• Proactively suggest and implement innovative alternatives to meet guest needs.
• Build strong working relationships with all hotel departments.
• Attend hotel events, daily shift briefings, and training sessions to enhance professional skills.

Requirements

• Strong customer service focus
• Ability to work shifts, weekends, and public holidays
• Computer skills in MS Office

Preferred Qualifications

• Prior experience in hotel front office operations
• Excellent communication skills; fluency in English and Arabic is an asset
• Experience with current Property Management Systems (PMS)

About the Company

NH Collection Dubai The Palm is an exciting, energy-filled property located on the exclusive West Beach, Palm Jumeirah. With 227 guest rooms and suites and 306 serviced apartments, the hotel offers easy access to Dubai’s top attractions and features a sunset-facing rooftop infinity pool, a chic bar and lounge, and a lively sports bar. Guests enjoy authentic local character and a relaxing ambiance while in close proximity to some of the city’s most iconic landmarks.