Lead/Senior Product Manager - ETA & Routing

Responsibilities

• Develop and execute strategies to improve real-time matching of Captains and Customers across verticals.
• Drive improvements in supply-demand balance to reduce cancellations, wait times, and unfulfilled orders.
• Increase order fulfillment and completion rates.
• Design and implement dynamic pricing algorithms for optimal supply availability during peak/non-peak times.
• Conduct elasticity studies to determine pricing and incentive sensitivity.
• Collaborate with Finance and Data Science to assess financial impacts of pricing strategies.
• Own ETA optimization, enhance supply positioning, dispatching and predictive allocation models.
• Work with Engineering/Data Science to refine ETA prediction models (traffic, geography, behavior).
• Diagnose and correct ETA performance deviations through targeted interventions.
• Define and monitor KPIs (matching efficiency, fulfillment rate, cancellations, ETA trends).
• Lead A/B testing of matching strategies, pricing models, and dispatch optimizations.
• Build comprehensive marketplace performance dashboards.
• Serve as central alignment point between Product, Engineering, Operations, Growth, Finance, and Data teams.
• Act as the voice for customers and Captains in product decisions.
• Lead cross-functional ceremonies to ensure alignment and drive key initiatives.

Requirements

• Bachelor’s degree in a quantitative field (Engineering, Computer Science, Economics, Mathematics, Data Science).
• 7–10 years of experience in Product Management (tech, logistics, mobility, or e-commerce preferred).
• Hands-on experience with marketplace platforms, dynamic pricing, or matching algorithms (advantage).
• Strong analytical mindset; convert insights into actionable product decisions.
• Proficient with data visualization tools (Looker, Tableau, Power BI).
• Understanding of marketplace mechanics and pricing strategies.
• Experience leading A/B tests and rapid iteration cycles.
• Exceptional stakeholder management and communication skills.
• Comfortable in fast-paced, cross-functional, ambiguous environments with a bias toward execution.

Preferred Qualifications

• MBA is a plus.
• Deep experience in dynamic pricing and allocation algorithms.

Benefits

• Work and learn from a community of inspiring colleagues.
• Purpose-driven organisation with regional impact.
• Continuous new growth and learning opportunities.
• Hybrid work: 4 days in office, 1 day remote (or 2/3 split for individual tech contributors); work remotely from anywhere for 30 days each year.
• Unlimited vacation days.
• Healthcare benefits and fitness reimbursements (gym, health club, training classes).

About the Company

Careem is building the Everything App for the greater Middle East, simplifying mobility, food, groceries, payments, and more. Operating in over 70 cities across 10 countries, Careem has inspired over 2.5 million Captains, served over 70 million customers, and is a magnet for ambitious talent and entrepreneurs. The company’s mission is to simplify and improve lives in the region and build a standout organization that inspires.