Manager, VCA Tools and Platforms (CEMEA)

Responsibilities

• Supervise the design, development, and continuous improvement of portfolio management tools for Visa Consulting & Analytics (VCA) in CEMEA.
• Collect and define business and technical requirements by working closely with Visa clients, VCA consultants, and internal stakeholders.
• Ensure tools align with client needs across the customer lifecycle, including acquisition, activation, retention, portfolio migration, and risk optimization.
• Manage third-party vendors responsible for developing and supporting portfolio optimization and campaign management tools.
• Oversee project timelines, budgets, and deliverables for high quality, on-time implementations.
• Partner with cross-functional Visa teams to ensure tool compliance with risk management, data security, and regulatory requirements.
• Serve as the primary liaison between consultants, technical teams, and vendors for smooth delivery and adoption of solutions.
• Work directly with clients to gather feedback, identify portfolio growth opportunities, and translate needs into tool specifications.
• Advise clients on best practices in card portfolio analytics, loyalty optimization, and campaign execution.

Requirements

• Bachelor’s degree in Business, IT, Marketing, or related field (Master’s/MBA preferred)
• 7+ years’ experience in consulting, technology-enabled transformation, portfolio management, or marketing technology
• Track record in product management, campaign management, or marketing automation implementation

Preferred Qualifications

• Knowledge of customer lifecycle management, campaign management, and marketing automation best practices
• Experience gathering, documenting, and managing requirements
• Familiarity with marketing automation platforms (Unica, Adobe Campaign, Salesforce Marketing Cloud, or similar)
• Understanding of digital payments, loyalty programs, and premium card value propositions
• Experience with vendor relationship and contract management
• Familiarity with compliance processes in financial services
• Ability to manage projects with multiple stakeholders across geographies
• Excellent communication and interpersonal skills
• Fluency in English (Arabic, Russian, or French an advantage)
• Experience in the CEMEA payments landscape

Benefits

Visa promotes equal opportunity employment and considers all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Qualified applicants with criminal histories will be considered in accordance with local laws.

About the Company

Visa is a world leader in payments and technology, facilitating over 259 billion payment transactions annually across more than 200 countries and territories. The company’s mission is to connect the world through the most innovative, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive.

This is a hybrid position with flexible remote and in-office work, based in Dubai and open to candidates across the UAE/MENA region.