Private Lifestyle Manager - Arabic Speaking

Responsibilities

• Professionally onboard members, tailoring experiences to their individual needs and ensuring optimal engagement with the Ten service
• Set standards in luxury service delivery and lead by example among Relationship Managers
• Cultivate and maintain strong relationships with Ultra-High-Net-Worth clients, understanding and anticipating their needs
• Establish re-engagement strategies for members with various usage patterns and resolve potential service roadblocks
• Communicate effectively with colleagues and specialists to deliver efficient, high-quality outcomes
• Manage client requests with attention to deadlines, offering excellent options to maximize member satisfaction and convert requests into bookings
• Promote Ten's wider business, actively engaging with internal specialists
• Ensure administrative, research, and CRM updates related to members are accurate and up to date
• Build strong networks with luxury suppliers and foster partnerships
• Gather and act on member feedback to continuously improve service
• Ensure opportunities for commercial commission are identified and pursued

Requirements

• Arabic speaking candidates currently based in the UAE only
• Native fluency in English and Arabic (written & oral)
• At least 3 years of experience in luxury lifestyle management
• Well-travelled with in-depth knowledge of luxury destinations
• Strong knowledge of UHNW client expectations
• Proven relationship management with clients and luxury partners
• Discretion and professionalism handling confidential information
• CRM system experience
• Local GCC expertise and familiarity
• 'Can do' attitude and understanding of Arabic culture (GCC/MENA)
• Flexible to work various shift patterns
• Excellent communication and problem-solving skills
• Deep empathy and ability to build member trust rapidly
• High sense of ownership and responsibility
• Analytical thinking with commercial awareness
• Ability to drive high member satisfaction
• For hybrid arrangements: secure, distraction-free home office and sufficient internet speed

Benefits

• Competitive salary dependent on experience plus performance-related bonus
• Flexible work arrangement (hybrid possible, up to 60% remote for commutable candidates)
• 22 days annual leave, plus 3 extra days in the third year
• 1 month paid sabbatical after 5 years' service
• Ten Loyalty Rewards program
• Remote Working Holidays: work and travel up to 4 weeks/year
• Discounts on travel and entertainment as Ten members receive
• Inclusive, global team environment with diversity at its core
• Opportunities for career growth and development within an international company
• Annual Extra Mile Awards recognizing outstanding contribution

About the Company

Ten Group is a leading global lifestyle and concierge company, helping clients organize and enjoy high-end experiences worldwide. Established in the UK in 1998, Ten works with global financial institutions and premium brands to engage and retain affluent clients. The company operates in over 20 cities, in 26 languages, with a globally distributed workforce (65%). Ten is listed on the London Stock Exchange and was the first UK concierge business certified as a B Corp. The company is committed to a world-class member experience, continuous technological investment, and expanding its market-leading service proposition globally. Diversity and inclusion are central to Ten’s culture, and all employment decisions are based on merit and business needs.