Private Lifestyle Manager - Arabic Speaking

Responsibilities

• Professionally onboard members to Ten, tailored to their unique needs, ensuring a personalized experience.
• Set a high standard for luxury service, striving to positively impact wider servicing at Ten and lead by example.
• Cultivate and maintain strong relationships with Ultra High-Net-Worth Individuals (UHNWI), anticipate their preferences, and exceed expectations.
• Develop strategies for different member engagement levels, proactively reaching out to dormant users and identifying usage roadblocks.
• Communicate effectively with colleagues for efficient service and knowledge sharing.
• Manage requests within deadlines, offering a curated range of options and maximizing bookings.
• Advocate for Ten’s services, engaging specialists and ensuring top standards.
• Maintain daily task organization so priorities are clear, even in your absence.
• Build relationships with suppliers and liaise with Ten’s internal specialists.
• Collect and leverage member feedback for service improvement.
• Ensure accurate administration and research using Ten’s CRM system.
• Identify and realize opportunities for commission.

Requirements

• Native Arabic speaker currently based in the UAE (mandatory)
• Fluency in both English and Arabic (written & oral is a must)
• At least 3 years’ experience in luxury lifestyle management
• Well-travelled with knowledge of luxury destinations worldwide
• Strong understanding of UHNWI expectations and demands
• Proven relationship building with clients, vendors, and partners in luxury services
• Professionalism and discretion in dealings with high-profile clients
• Experience with CRM systems
• Local expertise and familiarity with GCC market
• Strong understanding of Arabic (GCC/MENA) culture
• Flexibility with shifting work patterns
• Excellent problem-solving abilities and communication skills
• Empathy and capacity to quickly build client trust
• Confidence in UHNW client relations
• Can-do, will-do attitude and ownership skills
• High level of member satisfaction focus and commercial service delivery awareness
• If within commuting distance to the office, must agree to a hybrid work arrangement (up to 60% home office)
• Secure and distraction-free home office with qualifying internet connection

Benefits

• Competitive salary with performance-related bonus
• Flexible work and hybrid arrangements
• Annual leave: 22 days per year, plus 3 extra days after three years
• One month paid sabbatical after five years’ service
• Ten Loyalty Rewards program
• Remote working holidays (work and travel up to 4 weeks/year)
• Travel and entertainment discounts
• Dynamic, inclusive team and growth opportunities

About the Company

Ten Group is a global leader in lifestyle management and concierge services, serving clients in over 20 cities across 26 languages. Established in the UK in 1998, Ten partners with global financial institutions and premium brands to provide value-added lifestyle solutions. With over 1,000 employees and 65% globally distributed, Ten is committed to fostering an inclusive environment, embracing diversity, and rewarding excellence. The company is publicly listed on the London Stock Exchange and was the first UK concierge company awarded B Corp certification.