Senior Operations Associate - Grocery

Responsibilities

Team Leadership & Performance Management

• Lead and develop a team of Operations Associates, providing coaching, feedback, and regular performance reviews.
• Monitor site KPIs (B10s, picking accuracy, fulfillment rates, cancellations) and ensure action plans are in place to meet targets.
• Recognize strong performance and address underperformance through clear guidance and follow-ups.
• Foster a culture of accountability, continuous learning, and high performance across the field team.

Operational Oversight

• Oversee daily store operations across multiple locations, ensuring compliance with Deliveroo SOPs and service standards.
• Conduct site visits to monitor performance, identify issues, and support resolution.
• Ensure pickers and Associates follow processes accurately and consistently.
• Identify training needs and escalate resource requirements as necessary.

Audits & Action Planning

• Conduct operational audits to identify inefficiencies and risks.
• Develop site-specific action plans with Associates, store teams, and central operations.
• Implement measures to drive performance improvements and reduce operational errors.

Reporting & Stakeholder Management

• Point of contact for site-level escalations and operational issues.
• Prepare weekly and monthly site performance reports.
• Communicate with internal stakeholders to ensure alignment and visibility.

Data-Driven Improvement & Project Support

• Analyze performance data for trends and improvement areas.
• Support rollout of operational initiatives and pilot programs.
• Collaborate on projects aimed at improving site efficiency and picker performance.

Requirements

• 2–3 years’ experience in grocery, retail, or dark-store operations (multi-site role ideal).
• Proven experience managing people and driving operational performance.
• Strong analytical & problem-solving skills; turning data insights into actions.
• Excellent written/verbal communication & stakeholder management.
• Proficiency with mobile/tablet tools, dashboards, and hardware troubleshooting.
• Valid UAE driving license and own transport (fuel allowance provided).
• Comfortable working in fast-paced, field-based, multi-location environment.

Benefits

• 25 days annual leave + public holidays
• Comprehensive medical insurance
• Annual flight allowance
• Free Deliveroo Plus subscription and partner discounts
• Enhanced maternity & paternity benefits
• Regular team events and social activities

About the Company

Deliveroo is on a mission to reinvent the way people shop and eat, providing UAE customers with rapid, on-demand access to groceries and household essentials. Through innovation and a strong focus on operational excellence, Deliveroo partners with top retailers and continuously builds world-class teams. We believe in diversity and equal opportunities, valuing passion and ownership within an inclusive workplace. Our benefits support employee well-being, financial security, and career growth, helping every member of our team thrive both personally and professionally.