Third-Party Supply Account Manager (Middle East and Africa)

Responsibilities

• Analyze the competitiveness of Middle East and Africa hotel suppliers.
• Monitor and analyze key performance indicators to assess supplier success and improvement areas.
• Hold regular meetings and calls with suppliers.
• Improve commercial and payment conditions with suppliers.
• Participate in internal projects, ensuring supplier results, deadlines, and quality standards.
• Interact with the Tech department to improve suppliers’ representation.
• Support the Customer Support team and suppliers in organizing internal processes and resolving incidents (overbookings/kick-outs).

Requirements

• 3+ years of experience in the travel industry within the hospitality sector, managing communication and agreements with third-party hotel suppliers.
• Excellent communication and collaboration skills across multicultural, remote teams.
• Strong analytical mindset; confident in data-driven decision-making.
• Initiative and ability to work independently with minimal supervision.
• Proven ability to manage multiple priorities in a fast-paced, remote environment.
• Solid understanding of how API integrations impact operational performance.
• Hands-on experience with API-connected suppliers and platforms (e.g., TravelgateX, Juniper, Derbysoft).
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and experience with data visualization platforms such as Tableau or Grafana.
• Advanced proficiency in English (B2/C1) and Arabic (other languages are a plus).
• Willingness to travel occasionally for supplier visits.

Benefits

• Flexible schedules and opportunity to work remotely
• Ambitious and supportive team environment
• Internal programs for adaptation and training; soft skills and leadership development
• Partial compensation for participating in external training and conferences
• Corporate rates on hotels and travel services
• "MyTime Day Off" - an extra non-working day without loss of compensation

About the Company

Emerging Travel Group is a pioneering travel-tech company with global recognition through brands like RateHawk, ZenHotels, and RoundTrip, offering customers a choice of over 2.7 million accommodation options in 220 countries. The company has a diverse community of over 3,500 employees across Europe, the Americas, the Middle East, CIS, and South Africa, united in making travel more accessible, rewarding, and simple for all.