TPP Account Manager (Middle East and Africa)

Responsibilities

• Analyze competitiveness of Middle East & Africa hotel suppliers and inventory.
• Monitor and analyze key performance indicators to assess supplier performance and identify improvement areas.
• Hold regular meetings and calls with third-party suppliers to manage relationships.
• Negotiate and improve commercial and payment conditions with suppliers.
• Participate in internal projects to ensure supplier results, deadlines and quality.
• Collaborate with the Tech team to improve supplier representation and API integrations.
• Support Customer Support and suppliers in incident resolution (overbookings / kick-outs) and internal process organisation.

Requirements

• 3+ years experience in travel/hospitality supplier management
• Solid understanding of API integration impacts on operations
• Hands-on experience with API-connected suppliers/platforms (e.g., TravelgateX, Juniper, Derbysoft)
• Strong analytical mindset; comfort with data-driven decisions
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Experience with data visualization tools (Tableau, Grafana or similar)
• Excellent communication and collaboration across multicultural remote teams
• Advanced English (B2/C1) and Arabic; additional languages are a plus
• Ability to take initiative and work with minimal supervision
• Availability for occasional travel for supplier visits

Preferred Qualifications

• Proven track record negotiating commercial terms with hotels and TPPs
• Prior experience improving API connectivity and mapping with product/tech teams
• Familiarity with channel connectivity standards and common supplier workflows
• Experience working in distributed, cross-border travel-tech teams

Benefits

• Flexible schedules and opportunity to work remotely
• Internal programs for onboarding, training, soft-skills and leadership development
• Partial compensation for external training and conferences (education support)
• Corporate English school: group and individual lessons, speaking clubs
• Corporate prices on hotels and travel services
• MyTime Day Off — an extra non-working day without loss of compensation

About the Company

Emerging Travel Group is a global travel‑tech company operating in 220+ source markets since 2010. Our brands (including RateHawk, ZenHotels and RoundTrip) provide access to millions of accommodation options worldwide. We build advanced online booking platforms for individual travellers, travel agents and companies, and support hoteliers in increasing visibility and bookings. The organisation is fully distributed with thousands of colleagues across Europe, the Americas, the Middle East, CIS and South Africa, united by a mission to create convenient travel products and continuously innovate in the travel industry.