3267-Director Customer Success (UAE)

Responsibilities

• Serve as the regional custodian of outcomes for customers across the GCC region, co-owning healthcare transformation with national and enterprise stakeholders.
• Act as strategic and operational lead for digital health programs, supporting ministries, payer organizations, and health clusters.
• Guide customers through the full journey: onboarding, implementation, activation, scale-up, and impact realization.
• Build trusted relationships with senior executives, program leaders, and delivery teams across diverse cultures and languages.
• Advise key accounts, including Ministries of Health, insurance players, and hospital networks.
• Lead end-to-end program execution: charter definition, platform rollout, data onboarding, solution design, adoption management, and ROI tracking.
• Engage with C-level leadership, clinical, and operational teams to align solutions with national health priorities and KPIs.
• Identify opportunities to expand value within accounts (e.g. additional modules, AI insights, custom workflows).
• Serve as the internal voice of the customer to product, engineering, and leadership.
• Oversee business reviews, executive updates, and performance reporting.
• Manage cross-functional delivery pods ensuring quality and milestone achievement.

Requirements

• 10+ years in customer success, strategic account management, consulting, or digital delivery within healthcare and/or enterprise tech
• Deep knowledge of healthcare operations, payer dynamics, and regulatory frameworks in the GCC (especially KSA, UAE, Qatar)
• Experience managing multi-stakeholder engagements (government, provider networks, insurance)
• Technical background in Engineering, Computer Science, Health Informatics, or equivalent
• Proven delivery of technology/data integration programs (care management, VBC, population health)
• Executive presence with fluency in business communication in both Arabic and English
• Willingness to travel 50–60% across GCC countries

Benefits

• Shape the region’s health transformation agenda with national leaders
• Deliver impact on healthcare challenges: chronic care, cost containment, and citizen access to care
• Work at the intersection of health data, cloud transformation, and AI-driven operations
• Join a mission-focused team with ambitious regional growth plans
• Inclusive, diverse workplace culture

About the Company

Innovaccer powers healthcare transformation across the GCC by helping governments, payers, and providers unlock the full value of health data. Through a unified data platform and modular solutions, Innovaccer enables ministries, insurers, and healthcare systems to drive outcomes in Population Health, Value-Based Care, Patient Experience, and AI-powered intelligence. The company celebrates diversity and fosters an inclusive workplace for all employees.