Access Center Representative

About the Company

Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home.

Responsibilities

• Handle a high volume of calls requesting assistance with accessing behavioral health services
• Prioritize cases based on shifting needs and resources
• Work with on-call providers to help triage requests, organize workloads, and secure documentation
• Document all requests and encounters into a database
• Manage resources and systems from various organizations and translate information to providers
• Conduct video and phone test calls and perform basic technology troubleshooting

Requirements

• 1-2 years of recent customer service experience
• 1-2 years of previous call center experience preferred
• Excellent time management and organization skills
• Excellent verbal and written communication skills
• Strong computer skills with ability to work with multiple systems
• Experience with Outlook, Adobe, and Microsoft products
• Experience with contact center systems or customer relationship databases
• Knowledge of medical and/or psychiatric terminology strongly preferred
• Ability to sit for an extended period of time