Account Manager

About the Company

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie is the leading technology company in the cannabis space.

Responsibilities

• Identify and capitalize on opportunities for upselling and cross-selling within your portfolio
• Develop strategies to expand customer accounts through proactive product recommendations
• Build strong, long-term relationships with key customers to ensure satisfaction and loyalty
• Work closely with the Customer Success team and internal stakeholders to ensure a seamless experience
• Drive initiatives that increase adoption, retention, and expansion across accounts
• Use data and insights to identify risks and take proactive measures to prevent churn

Requirements

• 5+ years of experience in account management, sales, or a related customer-facing role
• Experience in SaaS or tech industries preferred
• Proven success in driving revenue growth through upselling and contract renewals
• Strong track record of building relationships with key stakeholders
• Ability to work in a dynamic, ambiguous environment
• Strong analytical skills and business acumen
• Proficiency with CRM tools such as Salesforce
• Strong communication skills for presenting to technical and non-technical customers

Benefits

• OTE up to $155,000 (base salary and commission)
• Full medical benefits including dental and vision plans
• Equity packages in the form of stock options
• Technology allowance
• Flexible vacation and sick days