Account Manager/Customer Success

Responsibilities

• Act as the main point of contact for client day-to-day communication and strategic advisory
• Host weekly meetings, craft agendas, and manage action items for key accounts
• Collaborate with cross-functional teams to communicate product initiatives to clients
• Project manage catalog updates, marketing campaigns, and ad hoc reporting requests
• Analyze account performance and deliver optimization presentations to stakeholders
• Facilitate the client feedback loop with product and engineering teams
• Partner with onboarding and implementation teams to onboard new clinics
• Nurture corporate relationships to drive loyalty and trust in the platform

Requirements

• 4+ years of experience in account management
• Bachelor's Degree
• Exceptional verbal, written, and presentation skills
• Experience developing client-facing reports with actionable insights
• Experience presenting data analyses and partner business reviews
• Strong proficiency in Microsoft Office, specifically PowerPoint and Excel
• Ability to travel for client-facing events

Benefits

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Equity and bonus opportunities
• Open vacation policy
• At-home office setup
• Bi-annual company retreats and monthly team events

About the Company

Vetcove is modernizing the animal health industry by providing veterinary organizations with advanced procurement, ecommerce, and practice management tools. Backed by Y Combinator, Vetcove supports over 25,000 hospitals across the United States.