Administrative Analyst

Responsibilities

• Utilize monitoring tools to track and treat events and incidents
• Monitor, identify, evaluate, and coordinate potential risks
• Manage, resolve, and classify incident tickets
• Coordinate containment, eradication, recovery, investigation, and response measures
• Ensure proper documentation, ticket closure, and post-incident reporting
• Develop and maintain response plans
• Communicate with clients regarding alerts and provide telephone support

Requirements

• Degree or technical training in Systems Engineering, Networks, Informatics, or related fields
• 9 months to 1 year of experience in analyst and management functions
• Proficiency with Jira, Excel, and Microsoft Project

About the Company

Stefanini is a global technology leader with over 30,000 employees across 41 countries. With more than 38 years of experience, we focus on innovation and co-creating a better future through digital transformation and cutting-edge technical solutions.