Admissions Counselor

Responsibilities

• Provide timely, empathetic responses to inquiries via phone, live chat, and web forms
• Build rapport with clients, families, and referral partners to explain program options and levels of care
• Complete and update all required efforts in Salesforce CRM in real time
• Capture referral sources, payor details, and acuity indicators
• Schedule clinical assessments and obtain insurance benefit information
• Coordinate Verification of Benefits and discuss financial responsibilities with clients
• Manage admissions logistics, including confirmation of arrival details and reminder calls
• Partner with Clinical, Finance, and Outreach teams to resolve barriers to admission
• Maintain HIPAA compliance and protect patient privacy

Requirements

• Bachelor's degree or equivalent experience
• At least 1 year of patient-facing experience in healthcare, preferably in behavioral health or admissions
• Experience working in CRM platforms or electronic health record systems (Salesforce preferred)
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Ability to communicate effectively and compassionately with individuals in distress or crisis
• Strong organizational skills and ability to work independently in a remote environment
• Must pass an extensive background check

Preferred Qualifications

• Experience with motivational interviewing or similar patient engagement techniques
• Previous experience in behavioral health admissions

Benefits

• Medical, dental, and vision insurance
• Paid time off and self-care days
• 401(k) plan
• Continuing education and professional development opportunities
• Employee assistance program (EAP)

About the Company

Lightfully Behavioral Health is a leader in mental health treatment, providing high-quality, evidence-based care across a full continuum of services including residential and virtual care.