Analista de Suporte N1 Junior

Responsibilities

• Provide multichannel reactive support via chat, WhatsApp, email, and video calls
• Investigate and resolve technical problems across multiple products (RDSM, RD CRM, and RD Conversas)
• Ensure high-quality, empathetic, and resolutive customer service
• Prioritize and organize tasks in high-demand environments
• Monitor customer satisfaction indicators and maintain SLA standards
• Propose and execute improvements to daily operations and share learnings with the team

Requirements

• Experience in customer support within technology companies
• Experience handling technical platform usage issues requiring logical reasoning
• Practical knowledge of customer support metrics
• Experience with simultaneous multichannel support (chat and email)
• Ability to assimilate high volumes of information and multitask

Preferred Qualifications

• Basic knowledge of digital marketing processes
• Experience in multi-product or B2B SaaS environments
• Proficiency with Service Cloud, Zendesk, Slack, or G Suite
• Basic understanding of how web pages work
• Interest in community involvement and knowledge sharing

About the Company

RD Station is a leader in the marketing automation and CRM space, dedicated to empowering small and medium-sized businesses to achieve predictable growth.