Apprentice Business Analyst

About the Company

Gratia is a remote-first, apprenticeship-based platform where opportunity is defined by what you can do and deliver. We bridge the gap between ambitious companies and hands-on experts, working with global names like USA Today Co., Endeavor, and New York Life.

Responsibilities

• Process documentation, claims, and data reports following standard operating procedures
• Identify and flag anomalies, missing information, or process breaks to senior team members
• Communicate directly with customers and internal stakeholders to resolve escalations
• Maintain and update tracking spreadsheets or internal systems for accurate daily reporting
• Manage conflicting priorities and deadlines, communicating trade-offs to the team

Requirements

• BS degree or equivalent practical experience
• Up to 2 years of experience in operations, administration, data entry, or customer-facing roles
• High attention to detail and discipline in following multi-step processes
• Strong problem-solving instincts and escalation judgment
• Excellent written and spoken English skills
• Ability to maintain a schedule with consistent daily overlap with US business hours
• Fluency in Spanish is ideal