Assistant Training Manager/Lead Trainer

About the Company

Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.

Responsibilities

• Deliver training for Wheely chauffeurs to provide a five-star luxury customer experience
• Maintain training content and create country-specific learning initiatives
• Act as the subject-matter expert and primary point of contact for chauffeurs
• Assess chauffeur performance against Wheely Standards and provide constructive feedback through 1:1 coaching
• Partner with regional peers to continuously improve processes and exceed passenger expectations

Requirements

• 3+ years of experience in a specialized Training role
• 2+ years of experience in a customer-facing environment, preferably in the luxury industry
• Proven track record of delivering engaging training and development programs
• In-depth knowledge of MS PowerPoint or Google Slides
• Experience with Articulate 360 suite is desired
• Exceptional verbal and written communication skills
• High attention to detail and a passion for maintaining exacting standards

Benefits

• Office-based role in West London (4 days onsite, 1 day remote)
• Relocation support for the right candidate
• Competitive salary and quarterly KPI-based bonus
• Private medical and dental insurance
• Life and critical illness cover
• Best-in-class equipment
• Monthly credit towards Wheely journeys
• Cycle to Work scheme
• Professional development stipend