Associate - Trust & Safety

Responsibilities

• Review and moderate audio, video, and chat conversations as per platform guidelines
• Identify, flag, and escalate inappropriate, harmful, or policy-violating content
• Ensure consistent implementation of community standards and moderation policies
• Audit recorded conversations to maintain quality and compliance standards
• Maintain accurate moderation records and contribute to periodic reports
• Engage with users and hosts to clarify platform policies when required
• Stay updated with evolving moderation guidelines and safety protocols
• Support the Trust & Safety team in maintaining platform integrity and user trust

Requirements

• Bachelor's degree in any discipline
• Prior experience in content moderation or community moderation preferred
• Proficiency in Malayalam and English (Read, Write & Speak mandatory)
• Basic knowledge of CRM tools, Excel, and computer operations
• Ability to handle sensitive content in a professional and composed manner
• High attention to detail

Preferred Qualifications

• Experience in Trust & Safety operations
• Familiarity with social, audio, or video-based community platforms
• Strong interpersonal and conflict-resolution skills
• Ability to work in a fast-paced and high-volume moderation environment

About the Company

Lokal is a house of focused apps dedicated to connecting Tier-2/3+ India to knowledge, opportunities, tools, and experts. AstroLokal, part of the Lokal family, is a fast-growing audio, video, and chat-based platform operating across multiple regional languages.