Auto Claims Adjuster II

Responsibilities

• Verify coverage and investigate liability, damages, and claim circumstances for assigned total loss claims
• Investigate complex losses, including multi-vehicle accidents, and determine appropriate claim handling strategies
• Evaluate claims to determine settlement value while adhering to company best claim practices and regulatory requirements
• Independently manage a dedicated inventory of total loss claims from initial assignment through final settlement
• Negotiate fair claim settlements while balancing customer satisfaction and sound business practices
• Provide proactive, timely communication to customers, claimants, lienholders, agents, and other involved parties
• Partner with internal claims teams, vendors, and business partners to facilitate efficient claim resolution

Requirements

• 2+ years of prior claims handling experience, preferably in auto claims
• Ability to independently manage a claims inventory while making sound claims decisions
• Strong understanding of insurance coverage, liability investigations, and claim settlement practices
• Ability to obtain and maintain all required state adjuster licenses
• Excellent verbal and written communication skills
• Strong analytical, organizational, and problem-solving abilities

Preferred Qualifications

• Experience handling total loss auto claims
• Experience investigating multi-vehicle accidents and complex claims
• Demonstrated leadership and conflict resolution skills
• Strong customer service background

About the Company

Horace Mann was founded in 1945 to provide quality, affordable auto insurance for teachers. Today, they serve more than 4,100 school districts nationwide, helping educators protect what they have today and prepare for a successful tomorrow.