Axero/Compass Operations & Field Communication Specialist

About the Company

The N2 Company is America's leading publisher of community magazines. They provide supportive and fulfilling remote work opportunities and aim to be the most respected franchise in the nation by building community through storytelling.

Responsibilities

• Administer and improve Compass (Axero), the internal knowledge platform
• Create and maintain clear documentation and SOPs for field teams
• Transform stakeholder input into user-friendly, engaging content
• Manage the Communications inbox and handle requests effectively
• Lead the publication of the Area Director version of the Camradarie magazine
• Identify ways to improve information navigation and accessibility across the organization
• Partner with cross-functional teams to deliver consistent communications

Requirements

• Excellent written communication skills
• Experience developing documentation, SOPs, or knowledge bases
• Experience managing knowledge management systems, intranets, or CMS
• Highly organized with strong attention to detail
• Proficiency with Google Workspace (Docs, Sheets, Slides, Drive)
• Ability to manage multiple priorities in a fast-paced environment
• Self-motivated and able to work independently in a remote setting

Preferred Qualifications

• Experience with Axero or similar intranet/LMS platforms
• Experience in internal communications, publication editing, or document governance
• Familiarity with Monday.com or basic HTML
• Experience supporting remote, franchise, or multi-location organizations

Benefits

• Full health, dental, and vision coverage
• 401(k) with company match
• Paid time off including a week-long annual holiday break
• Three-week paid sabbatical after four years
• Paternal leave (12 weeks maternity, 2 weeks paternity)
• Monthly remote-work reimbursement
• First-Time Homebuyer Program contribution