BDR Operations Manager

Responsibilities

• Own and administer BDR platforms (e.g., Outreach, ZoomInfo, Lusha, LinkedIn Sales Navigator), including integrations with Microsoft Dynamics 365 to ensure data accuracy, efficiency, and usability.
• Continuously optimize the BDR tech stack, recommending and implementing modern tools and emerging technologies (e.g., AI-powered personalization/enrichment) to improve performance.
• Design and refine scalable prospecting workflows and cadences, ensuring BDRs have timely, accurate, and relevant data to drive outbound success.
• Develop and maintain training, onboarding, and tool documentation in collaboration with Revenue Enablement, ensuring consistent process adoption.
• Own BDR performance reporting and dashboards, delivering actionable insights on activity, conversion rates, and campaign effectiveness.
• Identify and communicate productivity blockers and opportunities for optimization, leveraging insights to improve outbound results and target attainment.
• Collaborate cross-functionally with Sales, Marketing, Enablement, and Revenue Operations to align GTM execution, territory planning, and tool usage.

Requirements

• 4+ years of experience in Sales/BDR Operations or as a BDR/SDR with deep tool fluency.
• Strong admin-level experience with Outreach.
• Hands-on experience with Lusha, LinkedIn Sales Navigator, and ZoomInfo.
• Familiarity with Microsoft Dynamics 365 CRM (or a comparable CRM platform).
• Willingness to work hybrid from the Dubai office (3 days in office).
• Proven ability to manage cross-functional projects and improve processes.
• Strong communication, documentation, and training skills.

Preferred Qualifications

• Experience integrating sales tools with CRMs and marketing platforms.
• Knowledge of lead routing, data enrichment, and territory assignment best practices.
• Basic understanding of sales analytics and pipeline metrics.

Benefits

Company benefits are not specified in this job listing.

About the Company

At Sana Commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. Since 2007, Sana Commerce has grown into a leading e-commerce platform that helps manufacturers, distributors, and wholesalers build lasting relationships with their customers. As a fast-growing SaaS company, we provide opportunities for growth and ownership, valuing collaboration, continuous improvement, and bold innovation. Our team is dedicated to the success of our clients and the development of each other.