Bilingual Intake Specialist

Responsibilities

• Connect with potential clients to establish trust and rapport
• Assess potential client situations and present best courses of action
• Communicate via phone, text, chat, and email with empathy and professionalism
• Perform accurate data entry and maintain diligent follow-up
• Transition newly retained clients to the appropriate case handling teams

Requirements

• Bilingual in English and Spanish (required)
• 1+ year of experience in a similar role or equivalent education
• Proficient with standard productivity software
• Strong organizational and multitasking abilities
• Problem-solving skills for challenging situations
• High school diploma or equivalent preferred

Benefits

• Competitive salary plus generous bonus structure
• 12 paid holidays, 10 vacation days, and 6 sick days annually
• Medical insurance with optional dental, vision, and life insurance
• 401(k) with a 4% fully vested safe-harbor company match
• Company-issued laptop upgraded every 3 years
• Regular team events and holiday parties

About the Company

TORKLAW is a dedicated personal injury law firm committed to making a meaningful difference in the lives of those they serve, standing by clients during their most difficult times.