Billing Agent

Responsibilities

• Contact patients via phone, email, and text to collect missing insurance information
• Verify insurance eligibility and benefits using Waystar, Availity, and insurance portals
• Confirm network participation, behavioral health coverage, and authorization requirements
• Communicate directly with insurance carriers to obtain necessary information
• Document insurance verification details accurately within patient records
• Assist commercial patients with payment methods and Financial Responsibility Forms
• Deliver customer service while helping patients navigate insurance and billing questions

Requirements

• 5+ years of experience in Customer Support, Customer Success, Account Management, or healthcare operations
• Experience with insurance verification and patient billing processes
• Proficiency in Google Workspace and Microsoft 365
• Strong Excel and reporting skills
• Accurate data entry and documentation skills
• Strong technical aptitude and communication skills

Preferred Qualifications

• Experience with Waystar, Availity, eClinicalWorks, or NICE inContact

About the Company

Backpack Medical Group is passionate about creating a seamless healthcare experience for every patient, ensuring insurance accuracy and exceptional support.