Billing Tech Support Specialist

Prompt

Completely RemoteFull TimeCustomer Service
Posted Today

Job description

Responsibilities

  • Respond to customer questions regarding RCM and billing software via email
  • Triage tickets and perform escalations to appropriate teams
  • Support engineering ticket creation, review, and prioritization

Requirements

  • 3+ years of experience in customer-facing tech support
  • Medical billing background required
  • Highly analytical mindset for software troubleshooting

Preferred Qualifications

  • Prior startup or B2B SaaS experience
  • Experience with Zendesk or similar support software
  • Advanced Excel skills

Benefits

  • Medical, dental, and vision insurance
  • Flexible PTO
  • Potential equity compensation

About the Company

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses and the patients they serve.

Skills & tools

SAASZendesk

What the team is looking for

Use this list as a quick fit check before you apply.

  1. 013+ years tech support experience
  2. 02Medical billing background
  3. 03Analytical troubleshooting skills
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