Business Solution Lead

Responsibilities

• Act as the primary bridge between business stakeholders and IT Operations to translate requirements into actionable solutions
• Support continuous improvement by mapping processes, documenting workflows, and recommending enhancements
• Maintain functional understanding of key business applications across Marketing, Finance, and HR departments
• Support Point of Sale (POS) solutions through configuration, workflow optimization, and vendor coordination
• Gather and document business requirements, user stories, and acceptance criteria
• Plan and coordinate User Acceptance Testing (UAT), including test scenarios and defect tracking
• Develop solution documentation such as process flows, SOPs, and how-to guides
• Coordinate with internal IT teams and external vendors to troubleshoot application and integration issues
• Monitor system adoption and gather user feedback to maximize the value of implemented solutions

Requirements

• Proven experience in Business Solutions, Business Analysis, or Application Support within an enterprise environment
• Strong understanding of business applications and operational support practices (ITSM/ticketing tools, SLAs)
• Functional knowledge of Point of Sale (POS) systems and supporting store operations
• Ability to translate business needs into clear functional specifications and process flows
• Experience collaborating with cross-functional teams and vendors to manage escalations and enhancements
• Strong analytical, problem-solving, and documentation skills
• Awareness of modern technologies including ERP integrations, APIs, and cloud/SaaS ecosystems
• Certifications such as ITIL, Agile/Scrum, or Business Analysis credentials are a plus

Benefits

• Premium Medical, Dental, and Vision coverage
• Find Your Magic Days and Volunteer Day
• Professional Development Days and Birthday leave
• Employee discounts on Kayali products and regular product gifting
• Egg Freezing Benefits

About the Company

Founded in 2018 by Mona Kattan, KAYALI provides a modern fragrance experience inspired by Middle Eastern heritage and the art of scent layering. Our mission is to build a global community of fragrance lovers through innovative, luxurious, and cruelty-free scents.