Care Advisor - Veteran Support

About the Company

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs.

Responsibilities

• Guide members on the caregiver search journey through relationship building and communication in a call center environment
• Provide ongoing support after the caregiver hire to maintain relationships with families and caregivers
• Document accurate and complete notes of all interactions in the EHR system
• Work collaboratively with internal teams to ensure program success
• Maintain exceptional customer service via phone, email, and text

Requirements

• High school diploma or equivalent
• At least one year of experience in a productivity-based customer service role or call center environment, or two years in general customer service
• Proficiency with Microsoft Office Suite
• Strong verbal and written communication skills
• Excellent time management and organizational capabilities

Preferred Qualifications

• Military experience
• Some college-level coursework
• Previous healthcare experience