Case Manager, Rare Disease Patient Services

Responsibilities

• Manage a caseload of patients, caregivers, and healthcare providers to guide them through the access and initiation process for rare disease products
• Oversee the entire enrollment process including benefits investigations, prior authorization, and specialty pharmacy coordination
• Serve as the primary point of contact for patients from enrollment through treatment initiation and ongoing therapy
• Educate patients and caregivers on insurance benefits, financial assistance, and patient support services
• Monitor treatment progress and proactively identify/resolve barriers to therapy to prevent interruptions in care
• Maintain accurate documentation in compliance with HIPAA and regulatory requirements

Requirements

• Bachelor's degree or equivalent experience
• 5+ years of experience in the pharmaceutical or biotechnology industry
• 2–5 years of experience in case management, patient access, specialty pharmacy, or reimbursement
• Knowledge of insurance verification, prior authorizations, and medical benefits billing
• Experience managing high-volume caseloads and meeting productivity goals
• Proficiency in MS Office Suite

Preferred Qualifications

• Experience in rare disease, oncology, immunology, or neurology
• Previous experience with specialty medications

Benefits

• 401(k) with company match
• Annual Bonus Program
• Generous Paid Time Off (PTO) including Summer and Winter Company Shut-Downs
• Medical, Dental, Vision, and Prescription Drug Coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Tuition Assistance and Pet Insurance