Client Success Manager

About the Company

Sharecare is the leading digital health company that helps people unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being.

Responsibilities

• Manage high-level relationships with assigned accounts while maintaining oversight of Client SLAs
• Identify upsell and add-on business opportunities to increase portfolio value
• Create client profiles, Quarterly Business Reviews (QBR), and gather Voice of the Customer (VOC) via NPS
• Track add-on opportunities and financial information in Salesforce
• Collaborate with internal departments to resolve technical and customer service issues
• Support renewal strategy development, packaging, and negotiation activities
• Partner with implementation teams to ensure effective service delivery for new accounts
• Analyze data to develop reports and dashboards for monthly, quarterly, and annual reviews

Requirements

• Bachelor's degree required
• 3-5 years of experience in a client-facing, project management, or account management role
• Experience with cloud SaaS-based solutions or web applications
• Proficiency with standard MS Office tools
• Demonstrated consultative sales and client relationship management abilities
• Strong communication, organization, and time management skills
• Ability to travel as business needs require

Preferred Qualifications

• Master's Degree in business, health administration, or a clinical specialty
• Experience in software or financial services
• Diverse experience across various healthcare settings