Clinical Training & Onboarding Specialist

Responsibilities

• Deliver live virtual training, including group sessions, small-group breakouts, and 1:1 coaching for new and tenured clinicians.
• Facilitate foundational, workflow, and application-based sessions such as documentation practice and triage scenarios.
• Support clinical simulations and role plays, providing behavior-based feedback and monitoring clinical safety.
• Partner with Senior Clinical Training Specialists to execute new hire cohort plans, including logistics and learner coaching.
• Maintain and update training materials, including slides, facilitator guides, and job aids, to ensure alignment with clinical workflows.
• Capture and share learner feedback and performance data to inform curriculum improvements and service-line decisions.
• Provide surge support during high-volume periods by managing breakout rooms, technical issues, and operational workflows.

Requirements

• RN/BSN or equivalent clinical degree with an active, unrestricted clinical license.
• 2+ years of clinical healthcare experience (e.g., ambulatory, telehealth, case management, or triage).
• 1+ years of experience in clinical training, precepting, or clinical education.
• Robust virtual facilitation skills using platforms like Zoom or Google Meet.
• Ability to explain complex clinical workflows clearly and provide direct, respectful feedback.

Preferred Qualifications

• Experience with Instructional Design frameworks such as ADDIE or SAM.
• Familiarity with Articulate Rise or Storyline for performing basic content edits.

Benefits

• Remote-first culture with work-from-home reimbursement.
• Comprehensive medical, vision, and dental coverage.
• 401(k) savings plan through Fidelity.
• Generous Paid Time Off (PTO) and Discretionary Time Off (DTO).
• 12 weeks of 100% paid parental leave.
• Family building benefits, including fertility coverage and assistance for surrogacy and adoption.
• Paid volunteer time off (VTO).

About the Company

Included Health is a healthcare company delivering integrated virtual care and navigation. We are on a mission to raise the standard of healthcare for everyone by breaking down barriers to high-quality care, regardless of a person's community or health journey.