Collections Analyst

Responsibilities

• Manage the collections cycle for outstanding receivables, including customer outreach and tracking aging buckets
• Resolve payment disputes and work cross-functionally with AR, Revenue Accounting, and Customer Success to accelerate cash recovery
• Build and maintain efficient collections workflows
• Develop and maintain professional customer relationships to resolve payment issues promptly
• Provide data-driven inputs for quarterly CECL analysis and collection metrics

Requirements

• Experience managing a collections portfolio across enterprise and SMB accounts
• Proven ability in dispute resolution, escalation, and recovery
• Proficiency with AR and collections tools, preferably NetSuite or an equivalent ERP
• Strong organizational skills with the ability to manage high volumes of accounts
• Data-driven mindset with experience analyzing aging reports and metrics

Preferred Qualifications

• Prior experience in a SaaS or subscription billing collections environment
• Familiarity with legal and commercial escalation paths for delinquent accounts

Benefits

• Annual discretionary stipend for professional development
• Annual discretionary stipend for social travel to meet up with colleagues
• Annual company offsite in various international locations
• Monthly co-working stipend for remote employees

About the Company

ElevenLabs is an AI research and product company transforming how we interact with technology. We serve millions of users and thousands of businesses globally, providing industry-leading AI audio foundational models and tools for creators and enterprises.