Community Lead

Responsibilities

• Take full ownership of Softr’s primary community channels and communication strategies.
• Manage day-to-day operations for community spaces including Slack, Twitter, and other social platforms.
• Create and execute community initiatives such as workshops, events, Q&As, and ambassador programs.
• Act as the face of the community by engaging in discussions on social media and answering user questions.
• Monitor and report on community feedback and online reviews to the product and marketing teams.
• Experiment with new engagement programs for both B2C and B2B customers to drive growth.
• Collaborate closely with product teams to share customer insights and help shape the product roadmap.

Requirements

• 3+ years of experience in Community Management or Customer Success, ideally within a SaaS startup or scale-up.
• Deep passion for and familiarity with the no-code and automation ecosystem.
• Excellent written and verbal communication skills, suitable for a 100% remote environment.
• A strong problem-solving mindset with the ability to handle diverse customer needs.
• Ability to work with urgency and autonomy in a fast-paced, distributed team.
• Experience building and maintaining relationships with complex, global customer bases.

Benefits

• Competitive salary and equity options.
• Fully remote work environment with a flexible schedule.
• High ownership and a lean, "get-things-done" company culture.
• Annual company retreats and team gatherings.
• Opportunity to work directly with the founders and leadership team.

About the Company

Softr is the first AI-native platform for building business apps, such as internal tools and client portals, without any code. Launched in 2020, Softr empowers over 1 million builders worldwide—including employees at companies like Netflix, Google, and Stripe—to build the systems that power their business operations. We are a fully remote, diverse, and impact-driven team.