Compliance Specialist III, Credential Support

Responsibilities

• Guide learners in creating third-party vendor accounts, uploading documentation, and completing background checks and drug screenings
• Provide guidance on navigating credentialing systems and interpreting College and EL requirements
• Communicate with learners via phone, text, and email to resolve credentialing issues
• Monitor learner progress for large cohorts and implement corrective actions for compliance risks
• Support training and mentoring of Specialists I and II
• Collaborate cross-functionally to resolve escalated issues and improve workflows
• Maintain accurate documentation and records within credentialing systems

Requirements

• Minimum of two years' experience in credentialing or administrative support in education or healthcare
• Proficiency in professional communication across multiple mediums
• Strong customer service skills with experience handling high-volume caseloads
• Proficiency with Microsoft Office products and credentialing software

Preferred Qualifications

• Bachelor's degree from an accredited institution

About the Company

Nightingale Education Group focuses on higher learning in healthcare professions, utilizing a blended-distance learning platform to transform rural health landscapes and support diverse communities.