Contestable Life Claims Manager

Responsibilities

• Supervise a team of Life claims associates and oversee daily operations to ensure productivity standards are met
• Interpret and communicate contractual language in Life and Accident policies
• Provide technical expertise to resolve complex claim issues and review high-cost claims for accuracy and compliance
• Evaluate daily workflows in the Onbase platform and manage workload distribution
• Identify process improvement opportunities and conceptualize technical solutions to increase unit efficiency
• Conduct quality review audits to ensure proper coding, documentation, and regulatory compliance
• Mentor and develop team members through regular feedback, performance appraisals, and stretch assignments
• Partner with cross-functional teams including Policy Services, Customer Service, and Legal to achieve organizational goals

Requirements

• 3+ years of experience handling insurance claims
• Proven experience interpreting contractual language in Life and Accident policies
• Strong analytical and problem-solving skills with the ability to develop feasible solutions
• Proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, etc.)
• Ability to work independently and manage competing priorities under rigorous deadlines

Preferred Qualifications

• Bachelor's degree from a four-year college or university
• Previous supervisory or leadership experience
• High technical aptitude and ability to learn new systems quickly

Benefits

• Competitive compensation and company-matched 401k plan
• Comprehensive health, dental, and vision insurance
• Paid holidays, time off, and parental leave
• Continued education reimbursement and company-paid FLMI and ICA courses
• Subsidized wellness subscriptions and company-paid mental health counseling

About the Company

American Income Life is committed to empowering employees through a caring and innovative culture. We focus on making a meaningful impact on our clients and communities while providing a collaborative environment that fosters professional growth and career advancement.