Mantra Health

Crisis Line Team Lead - Full-Time Telehealth (Evenings and Weekend)

Mantra Health

Posted 10 hours ago

Employment Type

Full Time

Location

Completely Remote

Requirements

Master's Degree, 2+ Years Experience, Telehealth Experience, Clinical Judgment, Evening/Weekend Availability, Call Center Experience, Flexibility

Required Skills

Telehealth Crisis Intervention Clinical Leadership

Job Description

Responsibilities

Operational & Clinical Leadership

  • Monitor live queue activity during scheduled hours and respond to staffing needs, call-offs, and volume fluctuations
  • Serve as an escalation point for ConnectNow providers during active shifts
  • Support in-the-moment clinical decision-making and debrief providers following complex interactions
  • Coordinate real-time coverage adjustments as needed
  • Provide operational and clinical coverage if the Program Manager is unavailable

Quality Assurance & Coaching

  • Conduct chart reviews and provide feedback to ensure documentation quality and clinical alignment
  • Offer coaching and clinical guidance to providers based on observed trends and case reviews
  • Support onboarding and training of new providers in collaboration with the Program Manager

Direct Clinical Support (Limited)

  • Maintain a fixed weekly provider shift to remain clinically engaged
  • Step into coverage when needed during high-volume periods or unexpected gaps

Overnight Escalation Support

  • Participate in a shared tertiary overnight on-call rotation
  • Overnight on-call is escalation-only (no active monitoring or queue coverage)
  • Escalations are expected to be infrequent and focused on high-risk or complex situations

Requirements

  • Master’s degree in Social Work, Counseling, Psychology, Marriage & Family Therapy, or a closely related mental health field
  • 2+ years of experience providing crisis intervention, risk assessment, or acute mental health support
  • Experience working in telehealth, crisis lines, or high-acuity behavioral health settings
  • Strong clinical judgment and ability to support peers in complex situations
  • Comfort working during evening and weekend hours
  • Familiarity with call center or queue-based service models
  • Flexible with change and working in startup environments that can be fast-paced at times and may require workflows/policies to be created or updated to support growth and scale

Preferred Qualifications

  • Active, unrestricted independent clinical licensure (LCSW, LPC, LMFT, or state equivalent)
  • Prior experience in a lead, senior clinician, or supervisory role
  • Experience providing clinical coaching or quality review
  • Interest in operational leadership and program development

Benefits

  • Competitive salary and benefits package
  • Opportunity to shape clinical functions in a mission-driven organization
  • Collaborate with a passionate team focused on transforming mental healthcare

About the Company

At Mantra Health, we're dedicated to revolutionizing student mental health care. Partnering with a variety of universities and colleges across the country, our mission is to provide universal access to high-quality mental health services for students.

How to Apply

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