CRM Executive

Responsibilities

• Create and maintain customer data across stores, tracking specific KPIs weekly, monthly, and quarterly
• Execute ECRM strategy and personalized plans for customer touchpoints through omnichannel channels like SMS and newsletters
• Manage technical and reporting aspects of Salesforce Marketing Cloud, Looker, and PowerBI
• Work closely with store leaders, e-commerce, and buying teams
• Own the CRM client engagement calendar
• Communicate with key CRM stakeholders both regionally and globally
• Conduct regular store visits to stay close to the retail experience

Requirements

• 3–5 years of CRM experience, preferably in luxury retail, premium fashion, beauty, jewelry, or hospitality
• Experience with CRM platforms such as Salesforce, PowerBI, Looker, or Adobe Campaign
• Strong analytical skills with proficiency in Microsoft Excel and reporting tools
• Knowledge of customer segmentation, marketing automation, and omnichannel CRM strategies
• Strong stakeholder management and project management skills
• Ability to travel for regular store visits across UAE
• Excellent communication skills for training and presenting to retail teams

Preferred Qualifications

• Background in fashion or jewelry to understand seasonality and product strategy

About the Company

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades, managing a portfolio of owned brands and international names across luxury fashion, beauty, and more.